Client Experience

Why Do Our Clients Choose Crowe?

Client Engagement Index

Clients tell us when our technical expertise, industry knowledge, and applied technology come together, exceptional service and value result. At Crowe Horwath LLP, we take pride in our relationships with our clients. Our vision is that our people come to work every day motivated to provide our clients with an exceptional experience in every interaction and to help our professionals maintain objectivity in the delivery of our services.

How Do We Do This?

We have learned from our clients that there are certain attributes important to their overall experience, and each client perceives value differently. To help us meet our clients’ expectations, we conduct an engagement survey that allows our clients to evaluate our performance. Proof of this can be found in what our clients say about us, in our client engagement survey results, and through recognition we’ve received from client experience organizations.

Client Engagement Survey Results

Our 2014 client engagement surveys show that Crowe has achieved a 90 percent client engagement index score. According to our survey administrator, PeopleMetrics, our score is 35 points higher than the industry average of 55 percent. An engaged client is one who agrees that it really likes working with us, is likely to continue to work with us, would go out of its way to keep working with us, and will recommend us to its colleagues.

For the fourth year in a row (2014), Crowe has been recognized as one of the five best-performing companies across PeopleMetrics’ customer base. In addition, PeopleMetrics’ customer base selected two Crowe professionals to be PeopleMetrics Brand Ambassadors.
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Crowe has been recognized by the Temkin Group as a finalist for the 2014 Temkin Customer Experience Excellence Award.
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Crowe and its client experience professionals have been recognized by the Customer Experience Professionals Association (CXPA) as a company that is delivering great experiences to clients and as a “Customer Experience Impact Award” winner.
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Client Feedback Manager

What Clients Are Saying About Crowe

"Our relationship with Crowe is based on mutual trust, respect, and understanding.”
– Jeff Noel, Corporate Vice President,
Communications and Public Affairs, Whirlpool Corporation

“Crowe understands our business, and that is critical to us…”
– Jim Schneider, President and CEO,
Signature Brands, Beech-Nut Infant Nutrition, Hero North America

"Crowe not only went above and beyond to get our business, they continued to deliver above and beyond results.”
– Kathryn Sharp, Vice President of Tax,
Stage Stores Inc.

The client quotes shown are actual Crowe Horwath LLP tax clients.