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In CRM, when creating appointments, you can set the status to Open or Scheduled. But why would a user set the status to one or the other? According to the SDK, the status and state codes are different: For CRM Outlook users, the only real difference seems...
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There's an excellent post on the MSDN CRM blog on how to create an audit trail using the CRM 4.0 workflow. I've had numerous customer requests for an audit trail of entities when a field changes. Clients want to know when certain fields change...
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Business Requirement I recently had a requirement where if an account's address was updated, all associated contact's addresses needed to be updated as well. Likewise, if a contact gets re-associated to another account, i.e. the parentcustomerid...
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When performing a data integration or migration into CRM, it is very common to create a .Net application that transforms the data, then pushes the records into CRM using the WebServices. At times, however, the load of data being pushed to IIS can be more...
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If you are having problems selecting colums to edit/remove from a view in CRM, then the Internet Explorer Enhanced Security Configuration may be the culprit. In IE 6 it is called Internet Security Configuration . A fix that I found worked and you may...
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Recently, I had to do some custom formatting for mail merge documents in CRM 4.0 and here are a few format examples: Formatting a Date: { MERGEFIELD "MyDate" \@ "M/d/yyyy" \*MERGEFORMAT} If you just wanted to add the current date when...
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Intro Ever since I started learning about and developing for Microsoft CRM, I've used VPC (virtual pc) images to develop and test customizations, workflows, security roles, etc. Often times I would have to copy the virtual hard drive multiple times...
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How To Access Attributes Within Plug-In Code When developing plug-ins, users can access fields on the form before and after the record has been updated, created, etc. Developers can do this by first registering the assembly, then a step (configuring whether...
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Interesting in building a dashboard for CRM 4.0? In this article, I’ll show you how to build your own custom CRM dashboards, using Microsoft’s Windows Presentation Foundation to construct the user interface. This dashboard will run as a standalone Windows...
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Intro As mentioned in one of my earlier blog articles: http://www.crowehorwath.com/cs/blogs/crm/archive/2008/03/05/gac-it-developing-portable-code-for-microsoft-crm.aspx one can register assemblies in the GAC to help build a portable custom CRM solution...
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Microsoft CRM is a web application. That means it uses a variety of resources such as html pages, javascript, css style sheets, and images to render the user interface. Occassionally during development or troubleshooting you will need to view these resources...
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Microsoft has changed the way administrators may alter an existing user's Domain and/or Username in CRM 4.0. A knowledge base article exists with detailed instructions, which can be found here: http://support.microsoft.com/kb/930853 . Here is a quick...
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Each Campaign created using the CRM Marketing Module can have Planning Tasks associated with it. Sorting for the default view of these Planning Task is on the column Name. For many, it may make more sense to sort this view by Due Date, with those Due...
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When you need to modify a view in CRM, nine times out of ten you will modify the view in the Settings | Customization | Customize Entities area of CRM. Occassionally however, you will find the need to modify additional views that are not available through...
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Scenario: I have a CRM 4.0 environment and have installed the SSRS Data Connector. I also created a report that uses filtered views and uploaded the report to CRM. I now created a custom user in Active Directory, added the user to CRM and gave the user...
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