Delivering Difficult Messages: What Banks Can Learn From History

Bank auditors or executives who are ill-equipped to deliver negative messages can find guidance and inspiration in Chief Joseph’s famous “I will fight no more forever” speech of 1877, which told his people it was time to surrender to the U.S. Army. While providing practical advice about emphasis, tone, and audience management, the authors of this article also cite the elements, structure, and tone of Joseph’s speech to explain how to deliver difficult messages today.