Microsoft Dynamics 365™ for Outlook™ software – also known as Outlook client – is the original Outlook customer relationship management (CRM) add-on. This full-featured product, which allows you to perform CRM tasks in Outlook software, is designed for desktop applications as well as offline use. Unfortunately, it is not designed for mobile devices.
Microsoft released its Microsoft Dynamics 365 App for Outlook software in late 2016. In addition to providing new features and capabilities, the new app is faster, more convenient, and more versatile than the previous Dynamics 365 for Outlook product. It also allows you to track email and CRM data from nearly any location.
In the TechNet section of its website, Microsoft compared the features and capabilities of the two products:
Source: “Comparing Dynamics 365 App for Outlook With Dynamics 365 for Outlook,” Microsoft Corp., Nov. 28, 2017, https://technet.microsoft.com/en-us/library/dn946901.aspx#BKMK_Compare. The chart has been reprinted, as provided by Microsoft.
One of the biggest advantages of the Dynamics 365 App for Outlook software is its accessibility from a variety of mobile devices:
You can use the app without logging in to the Outlook program, and synchronizing Outlook data happens server-side – so you won’t have to worry about your workflow email being undeliverable.
Unfortunately, the app will not let you track and set-regard tasks, work offline, manipulate views, or create Word mail-merge documents. Fortunately, it’s relatively easy to work around these deficiencies.
To use the app, contact your Dynamics 365 system administrator. Otherwise, you can add it by using the proper permissions and if any of the following apply:
For more details about the app’s capabilities, features, and prerequisites, visit the Dynamics 365 App for Outlook User’s Guide provided by Microsoft. In addition, see “10 Reasons to Love the Microsoft Dynamics 365 Outlook App.”
Get more information about Crowe CRM services for Microsoft Dynamics 365 software. Have a question or interested in evaluating the CRM functionality in Microsoft Dynamics 365 software? Contact us today.
Microsoft, Microsoft Dynamics, Microsoft Dynamics 365, Outlook, Windows Phone, Internet Explorer, and Windows are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries.
In accordance with applicable professional standards, some firm services may not be available to attest clients.
© 2018 Crowe Horwath LLP, an independent member of Crowe Horwath International.
As of June 1, 2016, the professionals of AbleBridge have joined Crowe Horwath LLP, a public accounting, consulting, and technology firm. We continue our focus on Microsoft Dynamics® CRM (now Dynamics 365) sales and implementation as well as innovative add-on products.
The personnel of SDGblue have joined Crowe Horwath LLP, a public accounting, consulting, and technology firm with a global risk consulting practice and offices around the world. This move provides SDGblue clients access to a broader range of products, services, and solutions, while expanding the Crowe cybersecurity risk management capabilities with a deeply specialized team.
Looking for the Client Login?
Access the SDGblue Client Portal
As of Oct. 30, 2017, the professionals of Rowbotham International have joined Crowe Horwath LLP, a public accounting, consulting, and technology firm. We continue our focus on domestic and international tax and audit compliance services, as well as advisory services.
The personnel of Tru8 Solutions LLC have joined Crowe Horwath LLP, a public accounting, consulting, and technology firm with a global risk consulting practice and offices around the world. This move provides Tru8 clients access to a broad range of products, services, and solutions, while deepening the Crowe GRC technology expertise to manage risk by better leveraging data and gaining more predictive insight.